PROOFS AND REVISIONS
Each personalized order receives 2 proofs to make small changes to the wording. the proof will be emailed to you within 2 days of purchase.
All orders are processed 24 hours after the order has been placed. For this reason we cannot guarantee cancelations after the 12 hour period has passed. Please contact us by e-mail at firstname.lastname@example.org if you would like to cancel your order.
RETURNS & REFUNDS
We gladly accept returns for non personalized items. All items must be shipped to:
Cupid Design Studio - P.O Box 984 - Medford, OR 97501
A 25% restocking fee will be deducted from the final purchase price. Shipping charges are not refundable.
INTERNATIONAL SHIPPING CUSTOM DUTIES AND TAXES
International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.
If your order was not picked up by the customer from customs and it is returned to us and customer request a refund, shipping fees will not be refunded. Please make sure your address is correct when placing your order.
By submitting your feedback, suggestions or ideas to Cupid Design Studio through our Website, email, chat, you acknowledge and agree that it becomes the property of Cupid Design Studio without any obligation to you and Cupid Design Studio may use or disclose that Feedback for any purpose, and you are not entitled to compensation or reimbursement of any kind from Cupid Design Studio.